GENERAL CONDITIONS

Welcome to our website [www.elevenpastmidnight.com]

This website is operated by IDLE CONCEPT S.R.L. with headquarters in Bucharest, Armeneasca street no. 10, registered at the Trade Register with number J40/9660/2020 , CUI 41895531.

The following terms and conditions (henceforth: the TCs) are valid between you and IDLE CONCEPT SRL (henceforth: ELEVEN PAST MIDNIGHT; may be referred to as “us”, “we”, “ELEVEN PAST MIDNIGHT”, "00:11" or “SITE”). These terms and conditions set out the legal terms that apply to your use of our website www.elevenpastmidnight.com, any of its sub-domains and any mobile device application or desktop application developed by us or on our behalf.

The electronic commerce site www.elevenpastmidnight.com is published by IDLE CONCEPT SRL (Reg. No. J40/9660/2020). All orders you place through this Website and our deliveries and services are subject to the following Terms and Conditions. These general terms apply to all orders on the Site. By using these services, you are agreeing to all of these terms that may vary accordingly to modifications and updates. Any orders placed for a product for sale on the website implies the acceptance of these General Terms and Conditions.

Please read the TCs carefully before placing any orders on www.elevenpastmidnight.com. We recommend that you keep a copy of the TCs for future reference.

INTELLECTUAL PROPERTY RIGHTS

All materials integrated in this SITE are the intellectual property of IDLE CONCEPT S.R.L. These materials may not be copied or reproduced, except for the period for which they need to be viewed online. For any type of use of the graphic elements on this site, please contact us at office@elevenpastmidnight.com.

Any use of the Content for purposes other than those expressly permitted by this document or the accompanying use agreement, if any, is prohibited.

By accessing the SITE www.elevenpastmidnight.com users agree to comply with the terms and conditions set forth below and applicable law. Users of this SITE are asked to read carefully the terms and conditions of use.

The following terms and conditions are considered to constitute minimum applicable provisions, the use of the SITE being subject by law to the general provisions of the legislation in force. The terms and conditions of use may be changed at any time by updating this SITE, these changes becoming mandatory with immediate effect for all users.

PRODUCT PRICES

The prices of the products are calculated in lei and include VAT.

00:11 reserves the right to make changes to the prices of the products in the offer and also to the shipping costs.

PLACING THE ORDER

By using our Website and/or placing an order at 00:11, you confirm that you have read these terms and conditions and the Privacy Policy, and that you accept them.
Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors.
Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

Immediately after placing your order, you will receive a confirmation email at the address provided. If, for any reason, we are unable to process your order, we will notify you as soon as possible and refund the amount using the same method as for payment.

To place orders on the site you must be over 18 years old.

PAYMENT METHODS

International orders can only be processed if the payments are made by credit card. For Romania, the Cash on Delivery payment method will also be available.

We do our best to make the Website as secure as possible. All credit card transactions on the Website are processed using Netopia. These secure online payment gateways encrypts your card details in a secure host environment. Payment will be debited and cleared from your account once you place the order. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to 00:11, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

SHIPPING AND DELIVERY

00:11 ships all orders from Bucharest, Romania. We process and ship orders within 1-5 business days, during peak periods it might take up to 15 business days.

All orders are processed from Monday to Friday from 10AM to 6PM GMT+2. Please bear in mind that orders which are placed during weekends will be processed on Monday.

For the international orders, the transit time after dispatch may vary depending on location [1 – 5 days for all international orders].

For the domestic orders, our customers usually receive their orders 1–2 business days from the moment they are shipped.

Deliveries on the Romanian territory are made in 1-3 working days, and the external ones in 2-5 working days.

Shipping costs will be displayed at the end of each order depending on the destination country.

CUSTOMS DUTIES

Customs duties may be applied to products delivered outside the borders of the European Union. Customs duties are not included in the price and are not obliged by 00:11.

As a beneficiary of the order, you must pay these taxes and fees in order to release the order from customs. As we cannot inform you of the exact amount, we recommend that you contact your local customs office or tax authority before placing an order.

RETURN AND EXCHANGE POLICY

Purchased products can be returned within 14 calendar days from receiving your order.

In order to successfully return any items ordered at 00:11, you should comply with the following requests:
>> Items must be returned in new & unused condition, with all original packaging and tags attached.
>> We cannot refund or take returns on clothing that has been worn or used.
>> We strictly do not accept returns that have been worn for press and styling purposes including photo-shoots.
>> Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund.
>> Initial shipping charges cannot be refunded.
>> The Customer bears the cost of returning the goods.
>> Return address: Iancu de Hunedoara 59, 077191, Voluntari Ilfov, Romania

All refunds are made within 14 business days from receiving your return.

Once your return has been received and accepted by our quality control team, your refund will be completed via the original payment method, excluding the delivery costs.

For orders within Romania, in case you chose to use our shipping company, a €5 cost will be deducted from the refund.

The delivery costs will be deducted from the refund and they are as follows:

EU: €18
REST OF EUROPE: €50
INTERNATIONAL: €120

Please note that VAT and custom duties paid by the customer upon receipt of the order are non-refundable.

Original shipping costs are not refundable.

Products damaged during transport due to improper packaging in the event of a product return will not be accepted, and courier costs are supported by you.

Currently, we only offer exchanges for orders placed in Romania. If you placed an order outside of Romania, you can simply create a new order for the style you wish to have instead and create your return in the meantime – you will be refunded for the unwanted item in maximum 7 business days from the moment we receive your return. If you have any questions, please contact us.

LIMITATION OF LIABILITY

We will not be liable for: any damage (direct, indirect, accidental or not) resulting from the use or inability to use the information presented on the site and any errors or omissions in the content that may lead to any loss .

The information may not be reproduced, distributed or transmitted to another person or incorporated in any other way into another document or material without the prior written permission of their authors.

The technical specifications, prices or pictures of the products presented on this site are for information purposes only and may be changed without prior notice, and 00:11. assumes no responsibility for any changes that may occur.

We make every effort to correctly display the features of our products, including composition and colors. The color you see will depend on the device you are using, and we cannot guarantee that your device will display these colors correctly.

The characteristics of the products presented on the site are taken from the manufacturers / suppliers and 00:11 does not assume responsibility for the correctness of this information. The promotions presented on the site are valid for the mentioned period of time and within the limit of the available stock.

ACCURACY OF THE WEBSITE

We do our best to keep all the information on the Website accurate and up-to-date. However, faults are human and we cannot promise that all the content of this site is completely free of inaccuracies or typographical errors. Neither we can guarantee that all the information is up-to-date. 00:11 may, at any time, modify the content of this site. Although 00:11 strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Also, we cannot guarantee problem-free, uninterrupted and secure access to the site.

COOKIE POLICY

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, whether you like it or not, by collecting and storing information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyze information about web page traffic and to improve our website in order to adapt to customer needs. We use this information only for statistical and analytical purposes, the data being then deleted from the system.

In general, cookies help us provide you with a better website, allowing us to monitor which pages are useful to you and which are not. A cookie does not in any way give us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer, you can usually change your browser setting to decline cookies. But this can prevent you from taking full advantage of the website.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Romanian and other international copyright laws, and is the property of www.elevenpastmidnight.com.
It is forbidden to copy and distribute the materials in the Sales System and on the Web page without written consent and knowledge of the owners of copyrights.

PERSONAL DATA PROTECTION

Operator: IDLE CONCEPT S.R.L. with headquarters in Bucharest, Armeneasca street no. 10, registered at the Trade Register under number JJ40/9660/2020, uses the website www.elevenpastmidnight.com and processes personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC.

According to the requirements of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented, and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, the Site Administrator will administer in safe conditions and only for the specified purposes, the personal data provided by the Users. We inform you that the personal data that the Users provide to the Site Administrator are processed in order to offer the Service in optimal conditions. Users understand and accept that the personal data they provide are processed in order to provide optimal conditions by the Site Administrator of Internet services and services for advertising, marketing and publicity.

Each User, at his own option, provides some personal data to create a valid account and to benefit from the Service offered by the Site Administrator. When creating the account, each User has the possibility to opt for receiving information about products, services, events, etc. offered by the Site by checking the appropriate box on the account creation page.

The registered information is intended for use by the operator and is communicated only to the following recipients: data subjects, contractual partners of the operator.

According to Law no. 677/2001, each User benefits from the right of access, of intervention on the data, the right not to be subjected to an individual decision and the right to go to court. At the same time, each User has the right to oppose the processing of personal data concerning them and to request the deletion of data. Users understand and accept that the deletion of their personal data will be followed by the deletion of their account from the system and the impossibility of accessing the Service offered by the Site Administrator.

To exercise these rights, each User may make a request to office@elevenpastmidnight.com.